Cac Kenh Lien He 23WIN
23WIN cung cap da dang kenh lien he de khach hang co the chon phuong thuc phu hop nhat voi nhu cau cua minh:
Live Chat - Nhanh Nhat
Thoi gian phan hoi: Duoi 1 phut
Chat truc tiep voi nhan vien CSKH ngay tren website hoac app. Day la kenh nhanh nhat va hieu qua nhat de giai quyet van de.
Gio hoat dong: 24/7 - Tat ca cac ngay trong tuan
Hotline - Goi Truc Tiep
Thoi gian phan hoi: 1-3 phut
Goi dien truc tiep den tong dai 24/7 de duoc ho tro ngay lap tuc qua dien thoai. Phu hop cho cac truong hop khan cap.
Gio hoat dong: 24/7 - Luon co nhan vien truc
Luu y: So hotline duoc hien thi sau khi dang nhap tai khoan
Email Ho Tro
Thoi gian phan hoi: 1-24 gio
Gui email den dia chi ho tro chinh thuc cua 23WIN. Phu hop cho cac van de phuc tap can giai thich chi tiet hoac dinh kem tai lieu.
Email: support@23win.com
Luu y: Neu gui ngoai gio hanh chinh, thoi gian phan hoi co the keo dai hon
Zalo - Ung Dung Pho Bien
Thoi gian phan hoi: 2-10 phut
Ket ban Zalo voi tai khoan chinh thuc 23WIN de nhan ho tro nhanh chong. Phu hop cho nguoi dung Viet Nam quen thuoc voi Zalo.
Gio hoat dong: 24/7
Luu y: Thong tin Zalo chinh thuc duoc hien thi tren trang chu sau khi dang nhap
Telegram
Thoi gian phan hoi: 2-10 phut
Nhan tin qua Telegram cho kenh chinh thuc cua 23WIN. Bao mat cao, tien loi va nhanh chong.
Gio hoat dong: 24/7
Luu y: Chi ket noi voi tai khoan Telegram chinh thuc duoc cung cap tren website
Facebook Fanpage
Thoi gian phan hoi: 5-30 phut
Gui tin nhan qua Facebook Fanpage chinh thuc hoac binh luan tren bai dang. Phu hop cho cac cau hoi chung hoac cap nhat thong tin.
Gio hoat dong: 24/7
Luu y: Kiem tra dau xanh xac thuc Fanpage chinh thuc cua 23WIN
Kenh Lien He Nao Phu Hop Voi Ban?
- Khan cap: Dung Live Chat hoac Hotline
- Van de phuc tap: Dung Email dinh kem tai lieu
- Thich su dung app: Chon Zalo hoac Telegram
- Cau hoi chung: Facebook Fanpage
CSKH 23WIN Co The Ho Tro Ban Ve Nhung Van De Gi?
Doi ngu cham soc khach hang cua 23WIN duoc dao tao chuyen sau ve tat ca cac linh vuc de ho tro ban toan dien:
1. Van De Tai Khoan
- Huong dan dang ky tai khoan moi
- Ho tro dang nhap khi quen mat khau
- Xac minh danh tinh (KYC) va xu ly ho so
- Thay doi thong tin tai khoan (email, so dien thoai)
- Kich hoat xac thuc hai buoc (2FA)
- Khoa va mo khoa tai khoan tam thoi
- Bao mat va bao ve tai khoan
2. Giao Dich Nap Tien va Rut Tien
- Huong dan cac phuong thuc nap tien
- Xu ly khi nap tien khong thanh cong
- Kiem tra trang thai giao dich nap tien
- Huong dan rut tien ve ngan hang
- Xu ly khi rut tien bi tre hoac that bai
- Thac mac ve phi giao dich
- Xac nhan thong tin ngan hang
- Han muc nap/rut toi thieu, toi da
3. Khuyen Mai va Uu Dai
- Huong dan nhan thuong chao mung
- Cach tham gia cac chuong trinh khuyen mai
- Kiem tra dieu kien va yeu cau vong cuoc
- Giai thich ve cac loai tien thuong
- Xu ly khi khong nhan duoc tien thuong
- Thong tin ve cac su kien dac biet
4. San Pham va Dich Vu
- Huong dan su dung ca cuoc the thao
- Cach choi casino truc tuyen
- Giai thich luat choi cac tro choi
- Xu ly loi ky thuat khi choi game
- Huong dan tai va cai dat app mobile
- Thac mac ve ket qua tran dau, van game
- Giai dap ve ty le cuoc, loi nhuan
5. Bao Mat va Bao Ve
- Bao cao tai khoan bi xam nhap
- Canh bao ve lua dao, website gia mao
- Huong dan bao ve thong tin ca nhan
- Xu ly giao dich bat thuong
- Yeu cau khoa tai khoan tam thoi de bao ve
Meo Lien He Hieu Qua De Nhan Ho Tro Nhanh Nhat
De quy trinh ho tro dien ra thuan loi va nhanh chong, hay ap dung cac meo sau:
Truoc Khi Lien He
Chuan Bi Thong Tin Can Thiet
- Ten dang nhap: Ten tai khoan cua ban
- Email/So dien thoai: Da dang ky voi 23WIN
- Ma giao dich: Neu lien quan den nap/rut tien
- Thoi gian xay ra su co: Ngay gio cu the
- Mo ta van de: Chi tiet, ro rang, co anh chup man hinh neu can
- Cac buoc da thu: Nhung gi ban da lam truoc khi lien he
Khi Lien He
| Nen Lam | Khong Nen |
|---|---|
| Mo ta van de ro rang, cu the | Mo ta chung chung, khong ro rang |
| Cung cap day du thong tin can thiet | Thieu thong tin quan trong |
| Dinh kem anh chup man hinh neu co loi | Chi mo ta bang loi khong co hinh anh |
| Lich su, ton trong nhan vien | Bat nhan, than phien qua do |
| Cho doi va lam theo huong dan | Khong kien nhan, cat ngang lien tuc |
| Luu lai ma so phien lam viec | Dong chat ngay khi nhan duoc tra loi |
Chon Kenh Lien He Phu Hop
Live Chat
Phu hop cho: Van de can xu ly ngay, cau hoi nhanh, xu ly giao dich, ho tro ky thuat.
Hotline
Phu hop cho: Truong hop khan cap, van de phuc tap can giai thich bang loi noi, khong the online.
Phu hop cho: Van de phuc tap, can dinh kem nhieu tai lieu, khong khan cap, can luu tru bang chung.
Zalo/Telegram
Phu hop cho: Lien he thuong xuyen, cap nhat thong tin, cau hoi nhanh, thich dung app quen thuoc.
Canh Bao Lua Dao
Chi lien he qua cac kenh chinh thuc duoc cung cap tren website 23WIN.
- Khong tin tuong vao cac so dien thoai/email/link la
- CSKH chinh thuc khong bao gio yeu cau mat khau
- Khong cung cap ma OTP, ma PIN cho bat ky ai
- Khong chuyen tien vao tai khoan ca nhan bat ky
- Neu nghi ngo, lien he truc tiep qua Live Chat tren website chinh thuc
Cam Ket Dich Vu Cua 23WIN
23WIN tu hao mang den dich vu cham soc khach hang chuyen nghiep voi nhieu cam ket:
6 Cam Ket Ve Dich Vu Khach Hang
1. Phan Hoi Nhanh Chong
- Live Chat: Duoi 1 phut
- Hotline: 1-3 phut
- Zalo/Telegram: 2-10 phut
- Email: 1-24 gio
2. Ho Tro 24/7 Khong Nghi
- Luon co nhan vien truc moi luc moi noi
- Tat ca cac ngay trong tuan, ke ca ngay le Tet
- Khong gioi han so lan lien he
3. Doi Ngu Tieng Viet
- 100% nhan vien giao tiep tieng Viet thuong thao
- Hieu ro van hoa va tam ly khach hang Viet
- Giai thich ro rang, de hieu
4. Chuyen Nghiep va Lich Su
- Dao tao bai ban ve san pham va dich vu
- Thai do phuc vu nhiet tinh, than thien
- Ton trong va lang nghe khach hang
5. Bao Mat Tuyet Doi
- Thong tin khach hang duoc bao mat toan bo
- Khong chia se cho ben thu ba
- Tuan thu nghiem ngat quy dinh bao ve du lieu
6. Giai Quyet Triet De
- Theo doi su vu den khi hoan toan giai quyet
- Cap nhat tien do xu ly thuong xuyen
- Cam ket xu ly cong bang, minh bach
Muc Tieu Cua Chung Toi
Mang den trai nghiem dich vu khach hang tot nhat trong nganh ca cuoc truc tuyen, khien moi khach hang cam thay duoc coi trong, duoc lang nghe va duoc ho tro tan tam.
Cau Hoi Thuong Gap Ve Ho Tro Khach Hang
Co. Doi ngu CSKH cua 23WIN lam viec ca 24/7, tat ca cac ngay trong tuan ke ca ngay le, Tet. Ban co the lien he bat cu luc nao thong qua Live Chat, Hotline, Zalo, Telegram.
Live Chat la kenh nhanh nhat voi thoi gian phan hoi duoi 1 phut. Tiep theo la Hotline (1-3 phut), Zalo/Telegram (2-10 phut), Facebook (5-30 phut), va Email (1-24 gio).
Duoc. Ban hoan toan co the lien he CSKH de hoi ve quy trinh dang ky, cac dieu kien, khuyen mai truoc khi quyet dinh tao tai khoan. CSKH san sang tu van va giai dap tat ca thac mac.
Co. 100% nhan vien CSKH cua 23WIN giao tiep tieng Viet thuong thao. Ban co the trao doi thoai mai bang tieng Viet ma khong can lo ngai ve rao can ngon ngu.
Hay lien he ngay voi CSKH qua Live Chat hoac Hotline va cung cap: Ten dang nhap, so tien nap, phuong thuc nap, thoi gian giao dich, ma giao dich (neu co), anh chup man hinh xac nhan chuyen tien. CSKH se kiem tra va xu ly ngay.
Rut tien thuong duoc xu ly trong 5-30 phut doi voi tai khoan da xac minh KYC. Neu qua 30 phut chua nhan duoc tien, hay lien he CSKH de kiem tra trang thai giao dich.
Lien he CSKH qua Live Chat hoac Email de hoi ro ly do tu choi. Thuong do anh khong ro net, bi cat goc, hoac thong tin khong khop. CSKH se huong dan cu the cach chup anh dung va tai len lai.
Ngay lap tuc lien he CSKH qua Hotline hoac Live Chat. Yeu cau khoa tam thoi tai khoan de bao ve. Thay doi mat khau ngay neu van truy cap duoc. CSKH se ho tro kiem tra hoat dong bat thuong va khoi phuc bao mat cho tai khoan.
Khong. Tat ca cac kenh lien he voi CSKH deu hoan toan mien phi. Ban khong phai tra bat ky chi phi nao cho viec tu van, ho tro hay xu ly van de.
Chi lien he qua cac kenh duoc cung cap tren website chinh thuc 23WIN sau khi ban dang nhap. Kiem tra URL co SSL (khoa xanh), Fanpage co dau tich xanh xac thuc. Neu nghi ngo, truy cap truc tiep vao website va dung Live Chat.